Refund Policy
Effective: [FILL IN DATE BEFORE PUBLISHING]
We want you to love your Dress To Encourage gear. If something isn't right, we're here to help.
Print-on-Demand and Custom Items
Most of our apparel is made-to-order through our print-on-demand partners. Because each item is produced specifically for you, we are unable to accept returns or exchanges for reasons of size, color preference, or change of mind.
We will replace or refund items that are:
- Damaged in transit
- Defective (misprints, fabric flaws, stitching issues)
- Different from what you ordered (wrong size, wrong color, wrong design)
How to Request a Replacement or Refund
To request a replacement or refund for a defective or incorrect item, contact us within 30 days of delivery at dresstoencourage@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the item showing the problem
We'll review your request within 3 business days and let you know next steps. If approved, we'll send a replacement at no cost or issue a refund to your original payment method.
Digital Downloads
All sales of digital downloads (goal-setting worksheets, resources, etc.) are final. Because these products are delivered instantly and cannot be returned, we are unable to offer refunds for digital purchases unless the file is corrupt or undeliverable.
Cancellations
If you need to cancel an order, contact us as soon as possible. We can usually cancel before production begins (typically within 4–6 hours of ordering). Once your item has entered production, we cannot cancel or modify the order.
Refund Timing
Approved refunds are issued to the original payment method. Once processed, refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer.
Lost Packages
If your tracking shows delivered but you haven't received your package, please:
- Check with neighbors and your local post office
- Wait 3 business days (sometimes packages arrive late)
- Contact us if it still hasn't arrived
We'll work with you and the carrier to locate the package or arrange a replacement.
Exchanges
Because our items are made to order, we do not offer direct exchanges. If you ordered the wrong size or color, we recommend keeping the original item (or donating it) and placing a new order for the correct item.
Address Errors
We are not responsible for orders shipped to incorrect addresses provided at checkout. Please double-check your shipping address before completing your order. If a package is returned to us due to an incorrect address, we'll contact you about reshipping at your expense.
Contact Us
For any questions about returns, refunds, or order issues:
Dress To Encourage
Email: dresstoencourage@gmail.com